12/B/1, Hiranandani Akruti, Mumbai - 400043
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All sales of Recharge are final, and there will be no refund or exchange permitted. Please be advised that you are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Bgpay is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.
However, if a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not been delivered within 24 hours of your completion of the transaction, you may inform us by sending an email to Bgpay or posting a message on the "Contact Us" page. In such a scenario, you will be entitled to a full refund. We request you to include the following details in the email:
Bgpay shall investigate the incident, and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge, you will be refunded the money within 7 to 10 working days from the date we receive your email.
For cases where you are doing a recharge from your Bgpay account balance, and you have received a success confirmation but have not received a recharge (or in any other case), you are welcome to log a complaint by opening a support ticket on our "Contact Us" page. We will provide you with a quick resolution.
Our liability is only restricted to providing you a valid recharge or refund to the extent of payment received by us. We shall not be responsible for any other claim or consequential liability arising out of a failed recharge on our system.